Refund and Returns Policy
Return & Refund Policy
Clear and fair refund terms for all digital products purchased from DigiWebKit.
Last updated: October 2026
📌Overview
At DigiWebKit, we want you to be happy with every purchase. Because our products are digital and downloadable, they cannot be physically returned. This policy explains when a refund is possible and when it is not. By purchasing from us, you agree to this policy.
✅Eligible for Refund
- Duplicate purchase of the same product.
- Defective or corrupted file that we cannot fix.
- Product significantly different from its description.
- Technical issue we are unable to resolve after reasonable support.
- Charged but download or access not delivered.
❌Not Eligible for Refund
- Change of mind or no longer needing the product.
- Product already downloaded or accessed, without a valid issue.
- Lack of technical knowledge to use the product.
- Compatibility issues with requirements listed on the product page.
- Issues caused by third-party plugins, themes or hosting.
- Custom work or modifications requested after purchase.
📥After Download or Access
Once a digital product has been downloaded or accessed, it cannot be returned, so refunds are generally not provided. Exceptions apply only in the cases listed under “Eligible for Refund,” and each case is reviewed individually.
🔁Duplicate Purchase
If you accidentally buy the same product twice, contact us within 7 days of purchase with both order numbers. We will refund the duplicate order, provided the second copy has not been downloaded.
🐞Defective or Faulty Product
If a file is corrupted, missing or does not work as described, please contact us first. We will try to fix the issue or provide a corrected file. If we cannot resolve it, you may be eligible for a refund. Please share screenshots, error messages and your website details to help us investigate.
🧪Technical Issues & Compatibility
- Check the product page for supported versions of WordPress, PHP, WooCommerce and other requirements before buying.
- If a product fails to work on a setup that meets the listed requirements, we will help you troubleshoot.
- Issues caused by outdated PHP or WordPress versions, conflicting plugins or custom code are not covered by refunds.
🎧Support
Before requesting a refund, please allow us to help you. Most issues are solved quickly with our support. Support covers installation guidance and product-related errors within the support period of the product. Custom development is not included unless agreed in writing.
📋How to Request a Refund
- Email admin@digiwebkit.com within 7 days of purchase.
- Include your order number, registered email and product name.
- Explain the problem and attach screenshots or error details.
- Our team reviews your request and may offer a fix first.
- If approved, the refund is issued to your original payment method.
⏱️Refund Processing
Approved refunds are processed within 5–7 business days. The time for the amount to appear in your account depends on your bank or payment provider. Payment gateway fees, if any, may be deducted where applicable. Access to the refunded product will be revoked, and you must stop using the files.
⚠️Abuse of Policy
Refunds will be declined where we find misuse, such as downloading a product and then claiming a refund without a valid reason, or sharing files with others. We may block accounts that repeatedly abuse this policy.